Introduction
Federal Scientific Mart (“Company,” “we,” “us,” or “our”) respects the privacy of visitors to our website.
This Privacy Policy explains how we collect, use, store, process, and disclose your personal information.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy.
If you do not agree with any term, please do not access or use our services.
Information We Collect
We collect the following types of information, either directly from you or automatically through your interaction with our website:
a. Personal Information
Provided voluntarily through forms, communications, or transactions, including but not limited to:
• Full Name
• Company Name
• Email Address
• Phone Number(s)
• Billing and Shipping Address
• Tax Identification Numbers (if applicable)
• Purchase Details and Transaction History
• Communications Content (Emails, Chat Logs, Queries)
b. Non-Personal Information
Automatically collected technical data such as:
• IP Address
• Browser Type and Version
• Device Type and Operating System
• Internet Service Provider (ISP)
• Date/Time Stamps of Visits
• Referring/Exit Pages
• Site Navigation Paths and Clickstream Data
• Cookies, Web Beacons, and Tracking Pixel Data
How We Use Your Information
We use collected information strictly for legitimate business purposes, including:
• Processing product or service inquiries and fulfilling transactions,
• Responding to communications and providing customer support,
• Internal administration, record keeping, reporting, and data analysis,
• Marketing and promotional activities (where legally permitted or consented),
• Improving the functionality, security, and content of our website,
• Enforcing legal obligations, protecting our assets, and preventing fraud.
We may aggregate or anonymize data for statistical or research purposes, where no individual is identifiable.
Legal Basis for Processing
We process your personal information based on:
• Your explicit or implied consent,
• Our legitimate business interests (such as marketing, operational efficiency, or fraud prevention),
• Compliance with legal obligations,
• The necessity to perform contractual obligations.
Data Sharing and Disclosure
We may disclose your personal information to:
• Employees and internal departments who require it for operational purposes,
• Third-party service providers (payment processors, logistics partners, IT hosting providers) under binding confidentiality agreements,
• Auditors, insurers, legal advisors, or consultants under strict confidentiality obligations,
• Government agencies, regulatory bodies, or courts if required by law or in defense of our legal rights.
We ensure that third parties who access personal information uphold standards at least as stringent as those described in this Policy.
We do not sell, lease, or rent your personal information to unaffiliated third parties.
Data Retention
We retain personal information for:
• As long as necessary to fulfill the purpose for which it was collected,
• As long as required by applicable law, regulation, or tax requirements,
• The duration of any contractual relationship,
• Until the completion of any dispute resolution process.
Upon expiry of retention periods, we may securely delete or anonymize your information without prior notice.
Your Limited Rights
Subject to applicable laws and conditions, you may:
• Request access to the personal data we hold about you.
• Opt out of receiving marketing emails through the unsubscribe link provided (this does not affect necessary operational emails).
Federal Scientific Mart reserves the sole discretion to grant, deny, restrict, or delay the modification, portability, or deletion of personal data unless legally mandated.
We are not obligated to respond to requests that are manifestly unfounded, excessive, repetitive, technically unfeasible, or conflict with our legal retention obligations or operational requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
• Authentication,
• Analytics and Performance Tracking,
• Personalization of Content and User Experience,
• Advertising and Retargeting (if applicable).
By using the website, you consent to our use of cookies.
You may disable cookies in your browser settings; however, functionality may be impaired.
We are not responsible for the effect on your browsing experience if cookies are disabled.
Data Security
We implement reasonable administrative, technical, and physical security measures to safeguard your information against:
• Unauthorized Access,
• Accidental Loss,
• Alteration,
• Disclosure, or
• Destruction.
While we maintain strict security standards, no method of transmission or storage is entirely immune to breach.
By using our website, you acknowledge this inherent risk.
Third-Party Links
Our website may include hyperlinks to third-party websites for informational purposes.
Federal Scientific Mart does not control, endorse, or guarantee the privacy practices, security, or content of third-party sites.
You access such links at your own risk.
We encourage you to review the privacy policies of third-party websites independently.
International Data Transfers
If you are located outside Bangladesh and submit information to us, you acknowledge that your data may be transferred, processed, and stored in Bangladesh or elsewhere, where privacy protections may differ.
By providing your information, you consent to such transfers.
Policy Changes
We reserve the right to amend this Privacy Policy at our sole discretion at any time.
Changes will be effective immediately upon posting to the website without prior notice.
It is your responsibility to review this page periodically.
Your continued use of the website following any updates signifies your acceptance of the modified Policy.
Contact Information
For inquiries, questions, complaints, or legal notices related to this Privacy Policy, you may contact us at: our contacts